FrameLizard

Production, Delivery and Returns

Use your My Account feature at the top right of the site to track the progress of your order.

Our Production Targets

If you have a specific deadline then let us know using the add note button at checkout and we'll do our best to meet your requirement. Turn around times are given in good faith but cannot always be guaranteed.

	Standard Service	Fast Track Service
Passport Photos	2 working days	same working day order before 4pm
Photo Prints ( up to 12x18" )	2 working days	same working day
Large Format	2 working days	same working day
Canvas Prints	5 working days	1 working day
Custom Made Mounts	5 working days	same working day
Custom Made Styrene	5 working days	same working day
Custom Made Backing Board	5 working days	same working day
Custom Made MDF	5 working days	same working day
Custom Made Strut Backs	5 working days	same working day
Custom Made Frames	5 working days	1 working day
Clip Frames	5 working days	2 working days
Personalised Gifts	7 working days	2 working days
Standard Products	'In Stock' order before 3pm usually despatched same working day. Out of stock items despatched immediately on restock.

Production time shown for orders placed before 12 noon unless stated.
Working days include Monday to Friday excluding public and bank holidays

Delivery Times & Charges

Our delivery prices are based on the weight, size and the amount of packaging your order requires.

Postage & Packaging cost can be easily estimated by adding items to your shopping basket. Your basket summary, shown at the top right the site, will give you a delivery quote, you will not be committed to buy or need to register any details.

Adding your delivery address during the checkout process will give a more accurate quote if not in mainland UK.

Alternatively you may wish to use our delivery calculator to give you a guide price

Fragile items, that need extra packaging to ensure they arrive with you safely, may have a minimum shipping charge. This information will be displayed in your shopping cart summary. It's likely that ordering more of this type of product will not increase the delivery charge.

Delivery Methods

At check out you will be given the delivery options based on your address.

By default we do not require a signature for Courier Deliveries, and allow that a parcel can be left in a safe place, or with a neighbour. We recommend giving a work express address for delivery if you are not home during the day.

Next Working Day delivery is unavailable for P.O. boxes, BFPO addresses, Shetlands, Orkney, some areas of Perthshire, NI and the Channel Islands

Incorrect Address

If the address is incorrect or outdated, the parcel is usually returned to us by the carrier or the unintended recipient.

Please double-check your address carefully when placing a new order after two deliver attempts a further charge is levied on the delivery charge as the parcel will be returned to us and has to be re-sent.

Deliveries outside of Mainland UK

If you are outside of the UK and would like to order please contact our customer services.

Goods ordered from FrameLizard.co.uk for delivery outside of the EU may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you, we have no control over these charges and cannot predict what they may be.

Returns Address

Returns Department

Genesis Web Ltd.

Paradox, Unit A ATA House

Boundary Way

Hemel Hempstead,,

HP2 7SS

Please state clearly your order reference number (312-XXXXX) on the returned package

Custom Made or Personalised Products Policy

Please note our returns policy excludes Custom Made or Personalised products where the item is non-faulty and has been correctly custom made or personalised to your measurements / instructions.

Faulty, damaged or misdescribed goods

Please check delivery contents and report problems as soon as possible as most carriers allow only 3 days to make a claim.

Please email sales@FrameLizard.co.uk detailing, in full, the damage or fault relating to your order. Along with the email we ask you to provide photographic evidence to support your claim.

Your right of cancellation

You have the right to cancel at any time up to 7 working days after the day your goods are delivered.

Please note that this policy has some limitations and does not apply to business customers.

To exercise your right of cancellation, you must give written notice to us by post or using the contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

You do not have the right to cancel if the order is for a bespoke product (such as a personalised gift).
This policy does not affect your consumer legal rights where goods are faulty or misdescribed.

Missing or delayed items

Please note: If items are sent by Royal Mail we sometimes may need to wait upto 14 days before being able to trace, replace or refund items lost in the post.